Shipping policy

SHIPPING POLICY

Thank you for shopping with Ravenzia.

We aim to process and deliver your orders as quickly as possible. Please review the information below regarding order processing, shipping and delivery.

ORDER PROCESSING

Orders are processed after successful payment confirmation.

Most orders are processed and prepared for shipping within 2–3 business days. Processing time may vary during sales, new launches, holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive shipping and tracking information where tracking is available.

DELIVERY TIME

For deliveries within India, delivery generally takes approximately 2–5 business days after the order has been processed and shipped, depending on the delivery method, destination PIN code and courier service.

Delivery timelines are estimates and are not guaranteed. Remote locations, courier delays, weather conditions, public holidays, incorrect address information and other circumstances outside our control may result in additional delays.

Some locations serviced through India Post may have longer delivery timelines.

SHIPPING AVAILABILITY

We currently offer shipping to serviceable locations within India.

Shipping availability and charges may vary depending on the customer's PIN code, order weight and available shipping service.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, order weight and shipping method selected.

ORDER TRACKING

Once your order has been shipped, tracking information will be provided where available.

You can use the tracking information provided to follow the progress of your shipment.

DELIVERY ADDRESS

Please ensure that your name, phone number, PIN code and complete delivery address are correct before placing your order.

Ravenzia is not responsible for delays, failed delivery or additional costs resulting from incorrect, incomplete or insufficient delivery information provided by the customer.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or other customer-related delivery issues, additional charges may apply for reshipping where applicable.

DELIVERY DELAYS

Delivery dates are estimates only. Ravenzia is not responsible for delays caused by courier partners, weather conditions, natural events, public holidays, incorrect address information, PIN code restrictions or other circumstances outside our reasonable control.

If there is a significant delay or issue with your order, please contact us at ravenzia.official@gmail.com.

DAMAGED OR INCORRECT ORDERS

Please inspect your package when you receive it.

If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery at ravenzia.official@gmail.com with your order number and clear photographs/videos of the product and packaging.

We will review the issue and, where applicable, arrange a replacement or refund in accordance with our Return and Refund Policy.

INTERNATIONAL SHIPPING

Unless specifically stated otherwise on the website, Ravenzia currently focuses on deliveries within India.

If international shipping is enabled in the future, applicable shipping charges, customs duties, import taxes and other charges may apply to international orders and will be communicated as applicable.

CONTACT

If you have questions about shipping or your order, please contact us at:

Email: ravenzia.official@gmail.com