Shipping Policy

At Ravenzia, we ensure a swift and reliable shipping experience. Please review the following details regarding order processing, tracking, and delivery timelines.

Order Processing & Delivery Time

πŸ“¦ Order Processing Time:

  • Orders are processed and shipped within 24 to 48 working hours.

🚚 Estimated Delivery Time:

  • Orders within India are typically delivered in 5-8 working days, depending on location and factors like public holidays or extreme weather conditions.
  • In rare cases, delivery may take up to 2 weeks due to product availability.
  • For remote locations, such as Jammu & Kashmir and North-East India, delivery may take up to 10 working days.

Order Tracking

πŸ” How can I track my order?

  • Tracking details will be sent to your registered email once the order is shipped.
  • If you do not receive tracking information within 48 hours of placing your order, please contact us at support@ravenzia.com.

πŸ“¦ Which courier partners do you use?

  • We partner with Delhivery, Xpressbees, Bluedart, EcomExpress and other delivery partners, ensuring timely and secure delivery based on your pincode.

Missing Deliveries & Resolution

πŸ“¦ What happens if my order is marked as β€˜Delivered’ but I haven’t received it?

  • In most cases, the package may have been received by a family member, neighbor, flatmate, or office mailroom.
  • If you have not received the package, notify us at support@ravenzia.com within 48 hours of the delivery notification.
  • We will immediately escalate the issue with our courier partner and work towards a resolution.
  • If it is confirmed as a genuine non-delivery case, we will refund the full amount after a thorough investigation, which may take up to 10 working days.
  • If the issue is reported after 48 hours of the delivery notification, it will be difficult to take action, and we will not be liable for any losses.

For any concerns, feel free to reach out to us at support@ravenzia.com.
πŸ•˜ Working Hours: 10 AM – 7 PM (Monday to Saturday)

We appreciate your trust in Ravenzia and strive to make your shopping experience seamless! ✨